Technical support

Modern company is able to survive and successfully compete on the market only under the condition of constant evolution. Informational technologies and systems are on the position of one of the fundamental factors of an effective existence of the organization under the circumstances of variable environment.  Automation systems give an ability to reach the flexibility in resources allocation and rise the speed of operation realization.

Abilities of these systems, as well as their complexity are in the process of stable enlarge. More and more company resources are necessary for the installation and backing of such systems. It became obvious that for modern organizations professionals, who are able to do their work for them, are necessary. 

For the realization of this service BMS Consulting created the center of technical support, owing to which clients of the company has an access to experience of our specialists, base of BMS Consulting knowledge  and producers that has an agreement with  BMS Consulting on the accordance of technical support. BMS Consulting is authorized by Microsoft, Check Point and Hewlett –Packard. Technical support centre is provided with free telephone line 800 and system technical support, owing to what client are able to form needs and chase how they are passing through. On the base of Technical support centre there is a centre of competence, which allows solving client’s tasks.

Task for which Technical Support center is created:

	promotion of reliability and efficacy of the informational system of the customer
	operative solving of customer’s technical problems, which he isn’t able to solve alone
	deliverance of customer’s labour force, that are busy in the inside technical support
	reduction of the costs connected with the downtime during the failure in complicate informational systems

Main functions and behaviors of Technical Support centre allowing realize assigned tasks:

	an ability to have more tight daily cooperation with the client
	an ability to understand more clearly what customer expect out of his system
	interaction with the providers of Program ensuring and an ability to use their technical help in the case of problem which is out of employee’s competence
	handing over a part of administrative charges of customer’s system on the centre of technical support
	an experience in construction of such systems and familiarity of such systems weak points

Contact us	Technical support center
Monday - Friday Break Tell	9.00 - 18.00 13.00 - 14.00 +38 (044) 537-0951